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FAQ

A City Made By People Journal

How soon will I receive my order?

The A City Made By People Journal issue 1 is expected to be printed and ready for delivery by the end of May 2016. We expect delivery shortly after, depending on where you’re located and the amount of journals you’ve ordered.


Via postal service, send as a letter (mailbox size):


  • Within The Netherlands 1-day

  • Within the EU takes 2-3 days

  • The Rest of the World 6-7 days

How do pre-orders work?

Pre-ordering through our shop works the same way as buying through an online shop. Only will our print journal be ready towards the end of May 2016, so shipping will happen shortly after.

What about larger orders, also for stockists?

Absolutely, we’d love to collaborate. Please send us an email, so we can continue the conversation in person. journal@citinerary.net

Where do you ship?

We ship all over the world.

Why are shipping costs so high per journal?

Shipping from The Netherlands unfortunately is very expensive. We’re working hard on partnering with fulfillment companies, who can offer sharp pricing when it comes to shipping. We hope to offer you a better deal in the near future.

What about customs and duties on international orders?

Consumers are responsible to pay any customs taxes and/or duties, depending on the country/ region they live in. We’re not in a position to cover these additional costs.

What is your return policy?

All journals sold in our shop on citinerary.net are non-refundable and non-exchangeable. But we want our customers to remain happy at all times, so if you have a problem, please send us an email: journal@citinerary.net.


Can I change my personal details?

To change your name, address or any other detail, please contact via journal@citinerary.net with the subject line ‘Personal Detail Change’. Please make sure you to send us an update asap, before shipping.